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Bluetooth® Access Controllers FAQ

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Pre-Sale Questions:

No. There are no subscriptions or "Advanced Feature" fees.

No. All setup and management are accomplished via a visual, intuitive smartphone app.

For the ADMIN, it is vastly to setup and manage. No codes to remember. No need to call an installer. Just open the app and go through the menus to find what you want to change, update, or enable/disable, as well as add, delete, and manage users. The downloadable audit trail provides an event history. You can export or backup everything for archive or replication. For users, it gives them another choice to open the door. Most people are seldom without their smartphone, so they can leave the card at home.

Once installed, the owner can log in as the device administrator (ADMIN) to make changes. With app-based management, there is no need to call the installer. All management and changes can be handled by the device owner/administrator.

It's an all-in-one design so there is no need for a separate controller. The ADMIN's smartphone is the controller.

No, all programming and data are accessible only through the app. See the Installation Manual and Administrator Guide on the product page at www.seco-larm.com for more details.

The device is Bluetooth only and has no internet connection.

Yes. The ENFORCER Bluetooth Access Controller can control lighting, machinery, forklifts, or almost anything with a relay. It can be set to timed (1~1,800 seconds) or toggle (between ON and OFF).

Yes. The ADMIN can set any user to permanent (the default, giving unlimited access), scheduled (limiting access only to specific days and specific hours), number of times (a limited number of times between 1~255 times after which access will end), and temporary (from a starting date/time to an ending date/time).

The ADMIN sets the output mode which will be the global default (either timed relock or toggle) for all users but can also set specific users to a different output mode overriding the global setting.

Besides the app, users can use their passcode on devices with a keypad or use a card/fob on devices with a proximity reader. The ADMIN can also choose what method an individual user is permitted to use. For example, a visitor can be limited to using the keypad, a particular employee can be limited to using either a card or keypad, while another can use any of the three options—app, keypad, or card.

The ADMIN can use the app at opening time each day to set the door to remain unlocked and then return it to normal at the end of the day. Or you can set up one or more User IDs to the toggle output mode (using the app, keypad, or card). When these are used, the device will toggle the door to unlocked if locked and to locked if unlocked. For more detail, download the detailed Installation Manual and Administrator Guide from the product page at www.seco-larm.com.

Yes, the ADMIN (and only the ADMIN) can access the Audit Trail, a record of the last 1,000 events. The events include entries (showing User IDs), egress button presses (anonymous), and various error/warning messages. You can also download this list as a CSV file to your phone. This file can then be shared to a common folder (Dropbox, etc.) or messaging app, or sent by email for archive. CSV files can be imported into Excel and other spreadsheet programs for further analysis.

When the Audit Trail reaches 1,000 events, it will delete the oldest event as each new event is recorded. If you want to keep a longer-term record, you should regularly save the Audit Trail. After saving, you can delete all records in the Audit Trail on the device to start fresh so that you will have no overlap between Audit Trail files.

Only the ADMIN can add/delete/modify users, but the app's Authorized User Monitor shows the total number of users at the top of the user list page. Compare that number to your known number of users to ensure that no unauthorized user has been added.

No. Your access control device relies on Bluetooth wireless technology for operation and is not connected to the internet, giving you greater security. You must be within Bluetooth range (which will depend on your phone specifications and physical obstacles or interference) to perform any device functions.

The app is compatible with smartphones running iOS 11.0 and higher and Android 5.0 and higher.

You can use the app on iOS or Android tablets, but the app is not optimized for tablet use.

No, not at this time.

Yes, no data is stored on your device (other than what you download if you are the device administrator). If you change phones or convert to a different OS, you just need to download the app again and log in.

No. Unlike regular Bluetooth devices, devices using Bluetooth LE wireless technology don't need to be paired. Your app will automatically recognize compatible devices any time you are within range. You will only need to know your User ID and passcode to log in and use devices that you have been authorized to use.

The app is very simple and intuitive for users and most users can start using it within 3 minutes. For basic use, they just need to log in the first time and then press "Unlock" from the app home screen. Of course, they can use the keypad and proximity card as well (not available on all devices). We also provide a User Instruction template that the ADMIN can give to users with their ID, passcode, and other basic information for use.

Yes, you can easily switch between devices through the drop-down box on the home screen. In this case, since only one device would be in range at the same time, when you arrive at the office, the office device would automatically connect. When you arrive at home, the home device would automatically connect.

The app can control an unlimited number of devices on the same phone but can be connected to only one device at the same time. If you have logged in to multiple devices, you'll be able to switch between those that are in range with the drop-down box at the top of the app home page.

Yes. However, only one phone can be logged in at the same time. When you switch between devices, you may have to log in again on the previous device the next time you use it.

Yes, but a phone can only be logged in to the same device as one user at a time. If you later log in to the same device with another User ID, the previous User ID will be logged out on that phone.

Yes, all devices have an IP67 rating

The devices have a two-step reset process. The first step resets the ADMIN passcode only while leaving all data and settings as they were. The second step resets the device to factory settings, while also deleting all users and the Audit Trail.

After the ADMIN has set up one device, they can back up that device's settings to their phone for restoration to the device at a later date. However, this backup can also be used to replicate the settings to other devices. Simply log in as ADMIN to the second device, temporarily give that device the same device name as the first, and click Restore Settings, which will use the backup from the first device. After finishing, change the second device's device name to a unique name and then backup again. This will not delete the first device's backup file. Both will remain on your phone.

Yes, if you are the ADMIN. Simply export the user list from one device, connect to the second with the same phone, log in as ADMIN, and import the saved user list. You will be able to choose from any user list that you have previously exported to this phone.

Yes. The default for all users is permanent access, 24/7. However, any individual may be scheduled for different times and dates. For example, one might be limited to weekdays from 9:00 AM to 5:00 PM, another might be Tuesday and Friday from 2:30 PM to 9:30 PM, while another could be Saturday only from 8:00 AM to 10:00 PM, etc.

Yes. The ADMIN can grant temporary access (from a specific date and time to another date and time) or grant access limited to a specific number of times (1~255 times).

If a user leaves the company, the ADMIN can simply delete the user. No data is stored on their phone and after deleting them, they will have no access (whether via card, keypad, or app).

The clock is automatically synchronized to the ADMIN's phone each time the ADMIN accesses the device settings.

Since the device has no internet exposure, it can only get time changes when the ADMIN logs in and opens the device settings. When DST starts or ends, the ADMIN will need to log in after the time change and open the settings screen. Doing this will automatically update the device clock to the new time. The time cannot be changed manually. Alternatively, if the ADMIN wants to go ahead and make the time change the evening before, they can manually change the time on their phone to the new time, log in to the device, and open the settings screen. After closing the app, then return the phone's date/time settings to automatic.

Yes, but the app will need to be open and the screen on for this to work. This is convenient for times when your hands are full. You can also adjust the range so that it only unlocks when you are within your set range, preventing accidental unlocking as you just pass by the door.

The app does not use the internet and does not use any mobile phone data during use. The only time it could use data is when a new version of the app is downloading. Check with your phone's manufacturer to find out how to force it to only update apps when connected to Wi-Fi.

The app is available in English, Spanish, French, Portuguese, German, Russian, Vietnamese, and Chinese (Traditional or Simplified) and will adjust based on the language settings of each person's phone. If the phone's language is not one that is supported by the app, the app will default to English.

No. The language the app uses is based on the phone's language, not the access device. If the app is translated into the language that the phone is set to, then it will display in that language and will vary from one person to another.

No. All settings and data are stored in EEPROM memory on the device and will be retained even when power is lost.


General – Owners/Administrator:

Once installed, the owner can log in as the device administrator (ADMIN). With app-based management, there is no need to call the installer. All management and changes can be handled by the device owner/administrator.

Yes. With app-based management, there is no need to call the installer. All user management can be handled by the ADMIN.

Only ENFORCER Bluetooth Access Controllers that are currently within Bluetooth range will show in the drop-down list. In other words, you may have logged in to a device at your home and your office, but when you are at home, you will not see your office device in the dropdown since it is not in range.

The app will show any ENFORCER Bluetooth Access Control device within range, which could include a neighbor's device if you are very near. However, you (or anyone else) will not be able to log in to or use any of those devices without their login credentials.

Your access control device relies on Bluetooth wireless technology for operation and is not connected to the internet, giving you greater security. You must be within Bluetooth range, which will depend on your phone specifications and physical obstacles or interference, to perform any device functions.

This is normal behavior. Due to limitations with Bluetooth LE, the device cannot signal the open/closed or locked/unlocked status back to the phone, so the icon is only able to indicate that a signal was sent to the device and then return to normal.

The device clock is automatically synchronized to the ADMIN's phone each time the ADMIN accesses the device settings.

Since the device has no internet exposure, it can only get time changes when the ADMIN logs in and opens the device settings. When DST starts or ends, the ADMIN will need to log in after the time change and open the settings screen. Doing this will automatically update the device clock to the new time. The time cannot be changed manually. Alternatively, if the ADMIN wants to go ahead and make the time change the evening before, they can manually change the time on their phone to the new time, log in to the device, and open the settings screen. After closing the app, then return the phone's date/time settings to automatic.

The app will automatically follow your phone's settings. If your phone is set to 12-hour time, the app will use the 12-hour format. If 24-hour time, the app will use the 24-hour format.

The ADMIN can use the app at opening time each day to set the door to remain unlocked and then return it to normal at the end of the day. Or you can set up one or more User IDs to the toggle output mode (using the app, keypad, or card). When these are used, the device will toggle the door to unlocked if locked and to locked if unlocked. For more detail, download the detailed Installation Manual and Administrator Guide from the product page at www.seco-larm.com. >

No. Because the device has no internet connection to update the time when Daylight Savings Time begins or ends, the device has not been programmed to automatically unlock/lock for business hours. For help with handling business hours, see How can I set the door to stay unlocked during business hours (also called "Hold Open" or "Passage")?

The app provides for only one ADMIN account. You can give the ADMIN login credentials to more than one person, though they may not connect at the same time. Since one ADMIN could change anything, including the passcode, without the other's knowledge, this should be done only after serious consideration.

The default access type is "permanent," but each individual user can be scheduled to only specific days and times.

No. You can schedule the days and hours when they are allowed access, but the hours will be the same for each day. However, you can give that person more than one User ID, for example, one when they are working in the mornings on certain days and another when they are working afternoons on other days.

The app does not allow for the starting and ending time to be on different days. You can give the person access from 11:00 PM until 11:59 PM for their arrival time, but if they need to be able to exit and re-enter after midnight, you would need to create a separate User ID.

If a user leaves the company, you simply delete the user. No data is stored on their phone.

You cannot manually log out. However, when you are out of Bluetooth range, you are disconnected from the device. Also, for each device, only one User ID can be logged in at the same time on the same phone.

Yes, the ADMIN (and only the ADMIN) can access the Audit Trail, a record of the last 1,000 events including entries (showing User IDs), egress button presses (anonymous), and various error/warning messages. You can also download this list to your phone, save it to a common folder (Dropbox, etc.), or send it by email for archive.

When the Audit Trail reaches 1,000 events, it will delete the oldest event as each new event is recorded. If you want to keep a longer-term record, you should regularly save the Audit Trail. After saving, you can delete all records in the Audit Trail on the device to start fresh so that you will have no overlap between Audit Trail files.

Only the ADMIN can add/delete/modify users, however, the app's Authorized User Monitor shows the total number of users at the top of the user list page. Compare that number to your known number of users to ensure that no unauthorized user has been added.

Yes. The ADMIN can export the user list to a CSV file which will automatically be saved to their phone, but can also be saved to a shared folder, shared via a messaging app, or emailed for archive, analysis or editing elsewhere. This list can be imported into Excel or other spreadsheets to view or edit on the computer and can then re-imported. For details, download the detailed Installation Manual and Administrator Guide from the product page at www.seco-larm.com.

The download for a full audit trail (1,000 events) or a very large user list (up to 1,000 users) may take several minutes, depending on your phone's Bluetooth specifications, so different phones may download at different speeds. To start viewing the audit trail or user list immediately, click the "Hide" button on the download popup. The download will continue in the background while you start viewing the latest entries or first users. You can't search until the download is complete, however.

All access will be temporarily cut while the Audit Trail is downloading. It's best to download when it's less likely that someone will need to enter. However, note that, due to fire-safety regulations, the egress button will always be active, even during a download of the Audit Trail. However, that egress event will not be recorded in the Audit Trail.

Yes, the ADMIN can search the Audit Trail based on any sequence of characters in the ID/Event and the By columns.

The ADMIN can search the User List for a name based on any sequence of characters in the name. So, for example, searching for "am" would find Samuel, Pam, and Amadeus.

There are two levels of device reset. The first step resets the ADMIN passcode only. The second step restores the device settings to factory default removing the users, the audit trail, and clearing all custom settings. To perform either type of reset, see the instructions in the Installation Manual and Administrator Guide on the product page at www.seco-larm.com.

The app will use each individual phone's language settings if it has been translated into that phone's display language. If your phone (or any user's phone) is set to any language for which we don't have a translation, it will default to English.

No. All settings and data are stored in EEPROM memory on the device and will be retained even when power is lost.


General – User:

Yes, you can easily switch between devices through the drop-down box on the home screen. In this case, only one device would be in range at the same time. When you arrive at the office, the office device would automatically connect. When you arrive at home, the home device would automatically connect.

Only ENFORCER Bluetooth Access Controllers that are currently within Bluetooth range will show in the drop-down list. In other words, you may have logged in to a device at your home and to another at your office, but when you are at home, you will not see your office device in the dropdown since it is not in range.

Bluetooth will show any ENFORCER Bluetooth Access Controller within range, which could include a neighbor's device if you are very near. However, you (or anyone else) will not be able to log in to or use any of those devices without their login credentials.

Contact the device administrator.

This is normal behavior. Due to limitations with Bluetooth LE, the device cannot signal the open/closed or locked/unlocked status back to the phone, so the icon is only able to indicate that a signal was sent to the device and then return to normal.

All of our access control devices have at least one other way of unlocking, either by proximity card, keypad (using your passcode), or both.

Only your device administrator can change any user information. For better security, it should not be a number that someone might easily guess or know (your phone number, birthday, repeated/consecutive numbers, etc.).

Your access control device relies on Bluetooth wireless technology for operation and is not connected to the Internet, giving you greater security. You must be within Bluetooth range which will depend on your phone specifications and physical obstacles or interference.

There could be multiple reasons for this problem. Check the following options and if this doesn't help, please contact your device administrator.

  1. Make sure that the device you want to unlock is the device that is showing in the device dropdown at the top of the home page.
  2. Try logging in again with your user name and passcode. A message will pop up to show whether the login was successful or not.
  3. The device administrator may have given you scheduled access only on specific days and specific hours.
  4. You may have been given only temporary access from a specific date/time to another date/time.
  5. You may have been limited only to a specific number of times, between 1 and 255 times.
  6. The device administrator may have restricted your access to disallow use of the keypad, card, or app. Try a different method.
  7. The device administrator may have temporarily set the device to "remain locked" to allow no user access.
  8. The lock may be defective. Please contact your device administrator to check.
  9. Check all power connections to the ENFORCER Access Controller and the lock.

 

You cannot manually log out. However, when you are out of Bluetooth range, you are disconnected from the device.

Yes. However, only one phone can be logged in and connected to the same device at the same time. When you switch between devices, you will have to log in again on the previous device the next time you use it.

The app does not use the internet and does not use any mobile phone data during use. The only time it could use data is when a new version of the app is downloading. Check with your phone's manufacturer to find out how to force it to only update the app when connected to Wi-Fi.

The app will use each individual phone's language settings if it has been translated into that phone's display language. If your phone (or any user's phone) is set to any language for which we don't have a translation, it will default to English.


Sharing with Others:

This is a great security risk and not recommended. In doing so, you are giving that person the same access that you have and they can unlock your door, give to another person, or accidentally lose the paper that they wrote it on. Instead, contact your device administrator for a separate User ID/passcode for that person which could be permanent, temporary, or scheduled.

There are two ways to give temporary access, depending on your needs. However, both can only be done by the device administrator. They can create a temporary User ID and limit the person to a specific number of times (1-255 times) or to a specific time period (beginning at a specific date/time and ending at a specific date/time).

Ask your device administrator to create a User ID/passcode for that person and set their user type to temporary (for a single day) or to scheduled on specific days and times. Remember to remove them when their work is finished.

You cannot directly do so since your access control device is not exposed to the internet. You can ask your device administrator to create a temporary User ID/passcode and email that information to them.


Privacy and Security:

Your ENFORCER Bluetooth Access Control device has no connection to the internet and thus no information can be remotely shared with SECO-LARM or any third party. All data is stored on the device and not on the internet. The only person with data access is the device administrator.

The devices have integrated Bluetooth with AES128 encryption. All access is passcode protected and monitored by the ADMIN only. Nothing is sent to any third party or stored in the cloud.

After installation, the installer should have given the device administrator (ADMIN) login credentials to you or some other person responsible for your location. It is important that the new ADMIN change that passcode immediately. You can also make use of the Authorized User Monitor feature. The user list shows the total number of users at the top of the page. Compare this to the number of users that you have authorized. If there is a discrepancy, you can review the list to find what user may have been added.

We strongly recommend that your phone security settings be set to lock your device when the screen is turned off and require authentication to unlock the phone. If the phone is locked, it cannot be used to unlock your door. However, we still recommend you ask your device administrator to change your passcode as soon as possible.

No data is stored on the phone. A UUID is used for authentication and is stored on the device, not on your phone. However, for general security precautions, all phone manufacturers suggest that you always do a hard reset of your phone to remove all data when you discard it.

Login information is not stored on the phone but for increased security, the ADMIN should log in to the device with a different phone and change the ADMIN password. Many phones allow the user to remotely erase or lock a lost phone. We recommend you do that immediately, if possible.