g. My NVR does not recognize the hard drive. What could be the problem?

Answer:

If your NVR does not recognize your hard drive, consider the following:

1. Note that your NVR does not support hot-swapping. To replace a hard drive you should first power off the NVR, connect the new hard drive, and then power the NVR up again and it should reconnect.
2. Try changing the hard drive data cable.
3. Ensure that you are using the NVR’s factory provided power supply.
4. Ensure that you are using the NVR’s factory provided power adapter. Third party adapters may not provide sufficient power.
5. Restore the NVR to factory default configuration and confirm that the NVR’s system software has been updated to the latest version.